Victo Grow Help Center

The Overview tab gives you a bird's-eye view of your business performance on Victo Grow.

• Visits: Total number of times your public website or digital card has been viewed.
• Leads: Total number of customer contacts successfully captured.
• Conversion: Percentage of visitors who submitted their details and became leads.
• Monthly Quota: A progress bar shows leads captured this month vs your plan's limit Free: 50 Basic: 1,000 Premium: 10,000. When the bar turns red the limit is reached — new scans are accepted by customers but not saved.
• Dark Mode: Toggle the dashboard appearance using the button at the top-right of the Overview tab.
• Data Retention Free only: Leads and generated codes older than 90 days are automatically deleted. Export regularly or upgrade to keep data forever.

Every customer who scanned a QR code or claimed an offer. Shown 50 per page, newest first.

• Offer Filter: Dropdown at the top to filter leads by a specific campaign.
• Group by Offer: Check "Group by Offer" to automatically sort leads by campaign.
• Lead Type Badge: Coloured badge per row showing the offer type (Discount, Loyalty, Spin Wheel, Feedback, Contest, etc.).
• Contacting a Lead: Click any customer's phone to open the quick-contact modal. Choose a Message Template, then send via WhatsApp or SMS. An opt-out toggle appends or removes an opt-out link.
• Opted-Out Customers: Flagged with a red badge. The contact modal warns you before messaging, with an override option.
• Mark as Used: For discount codes, mark a lead as redeemed from the leads list to track physical redemptions.
• Export CSV: Download all leads (not just the current page) as a spreadsheet.

Message Templates

Save reusable WhatsApp/SMS templates per offer type. Open via "Templates" in the Leads tab.

• Choose campaign type from the dropdown (Default, Discount, Loyalty, Spin Wheel, etc.).
• Write your message. Use {name} and {offer} as placeholders — replaced with the customer's name and offer title in the contact modal.
• Templates are saved in browser local storage and load automatically for the same offer type next time.

Available at crm.victoapp.com. Clicking the CRM tab on a Premium plan takes you there directly.

• Deduplicated view of unique customers — multiple scans or offers by the same phone number merged into one profile.
• Shows total lifetime interactions and last-seen timestamp per customer.
• Free and Basic plan users see the CRM tab as a teaser only.

The core engine of Victo Grow. Create different campaign types, each with its own QR code and shareable link.

Campaign Types

• Single-Use Discount (Dynamic): Batches of unique QR codes. Each claimable only once. Great for strict one-per-customer discounts. All plans
• Multi-Use Discount (Static): One shared link anyone can scan unlimited times. Perfect for table tents, window stickers, or general promos. All plans
• Loyalty Campaign: Each scan awards points to the customer's loyalty profile. Pair with Rewards in the Loyalty tab. All plans
• Surprise Gifts (Spin Wheel): Gamified wheel experience. Configure prizes (% discounts, buy-1-get-1, points, or loyalty rewards) with weighted random selection. Basic+
• How-to Guide: Step-by-step instruction page when scanned — useful for product usage or event instructions. Captures name & phone first. Basic+
• Calorie Info: Shows nutritional/ingredient details on scan — ideal for food businesses. Captures contact info first. Basic+
• Review Redirect: Redirects happy customers to your Google Maps or Zomato page after capturing contact details. Optionally add a bonus prize. Basic+
• Feedback Form: Collects star ratings and written comments privately. Optionally attach a bonus gift. Premium
• Contest / Lucky Draw: Each unique QR is one entry. Collect entries and draw a winner manually. Premium

Creating & Managing Offers

• Create: Links tab → Create sub-tab → fill in title, campaign type, optional expiry date, type-specific settings → submit.
• Edit: Click Edit on any offer card to change title, type, visual style, expiry date, or points value.
• Show on Website: Toggle to display the offer on your public website's offer section.
• Disable / Archive: Clicking Disable archives the offer — QR and link stop working immediately, leads are preserved. Restore anytime from Old Links sub-tab.

Generating & Managing QR Codes

• Generate Codes: Expand an offer card and enter the number of codes you want (up to 5,000 at a time). Each gets a unique QR hash.
• Monthly Code Limit: Free: 50 Basic: 1,000 Premium: 10,000 — resets on the 1st of each month.
• Import Codes Premium: Upload a CSV of external codes (Amazon, Swiggy, etc.) and map the correct column before importing. Cannot mix imported and generated codes in the same offer.
• View Codes: Click "View" on an offer to see a paginated table of all codes with claim status.
• Export Codes: Click "Export" to download all codes for an offer as CSV.

Offer Designer & Print Designer

• Offer Designer /coupon_designer: Click "Design" on any offer to open the visual editor. Customise the customer-facing offer card — colours, fonts, background images, and layout.
• Print Designer /print_designer: Click "Print" to open the print-optimised layout builder. Arrange QR codes on an A4 sheet with custom labels, branding, and cut guides — ready for print.

Build repeat customers with a points-based loyalty program.

Setting It Up

1. In Loyalty tab → Rewards, click "Add Reward" and define a reward title (e.g. "Free Coffee") and the points required to redeem it (e.g. 50 points).
2. In the Links tab, create a Loyalty Campaign and set the points awarded per scan (e.g. 10 points).
3. Share or print the loyalty QR code. Each scan grows the customer's balance. Once they hit the threshold, the reward unlocks on their digital card page.

Customer Leaderboard

Loyalty tab → Leaderboard shows all customers ranked by total points, 25 per page.

• Manual Redemption: Click "Redeem" next to a customer, choose a reward — system deducts points and generates a unique redemption code. Send directly via WhatsApp or SMS from the confirmation modal.
• Verify a Code: Enter a customer's reward code in the "Verify Redemption Code" box. The system marks it as used so it cannot be reused.

Points via Spin Wheel & Reviews

The Spin Wheel and Review Redirect / Feedback campaign types can also award reward points or deliver a pre-configured loyalty reward as a prize. Configure under "Prize Options" when building those campaigns.

Redemption History

Loyalty tab → History shows all past redemptions with customer name, phone, reward, code, and timestamp.

Your public web presence is managed from Settings → My Site (website) and Settings → My Card (digital business card). Both live at your unique URL:

Website Designer /designer

• Click "Edit Site" in Settings → My Site to open the full Website Designer.
• Customise business name, tagline, logo, hero background image & color, about us text, opening hours, map, gallery images, social links, contact details, and active offers on the page.
• 10 Theme Options: Modern, Classic, Bold, Elegant, Playful, Minimalist, Dark, Luxury, Eco, Retro. Preview any live before applying.
• Image Cropper: When uploading Logo or Hero Background, a cropping tool lets you frame the image before it's compressed and saved.
• Public website is cached up to 1 hour for anonymous visitors. Changes appear immediately when viewing while logged in.

Digital Business Card Designer /card_designer

• Click "Edit Card" in Settings → My Card to open the Card Designer.
• Clean, focused view for saving contact details — name, phone, email, address, and social links.
• 10 Card Themes: Preview live before saving. Each theme has a distinct visual style.
• Customers tap a button on the card to download a VCF file and save your contact directly to their address book.

Public URLs at a Glance

From Settings → My Site and My Card you can also download a high-resolution 1024×1024 PNG QR code for each URL — ready for print, stickers, and flyers.

Found at Settings → Billing. View your active plan, renewal/expiry date, and complete payment history.

Plan Tiers

Payments & Invoices

• Upgrade: Click "Change Plan / Upgrade" to go to the pricing page. Payment processed via Razorpay (Cards, UPI, Netbanking).
• Invoices: Every successful payment shows an "Invoice" link in the Payment History table. Click to open and download a GST-compliant PDF invoice.

Account settings split across: /business-details (profile, billing, password, phone), /my-site, and /my-card.

• Business Details: Update business name (shown to customers), Site Link (slug), and Coupon Prefix.
  • → Site Link: Letters, numbers, hyphens only. Changing it breaks printed QR codes — old slugs auto-redirect until someone else claims the old name.
  • → Coupon Prefix: 1–6 characters prepended to all generated discount codes (e.g. VIC-1A2B3C).
• My Site: View your live website URL, download its QR code, and open the Website Designer.
• My Card: View your live card URL, download its QR code, and open the Card Designer.
• Billing: Manage your subscription plan and view payment history.
• Password: Change login password via OTP sent to your registered phone.
  • → Minimum 8 characters with uppercase, lowercase, and number.
  • → Limited to 5 password changes per month. Contact support if limit exhausted.
• Phone Number: Change registered phone via OTP verification (sent to the new number).
  • → Limited to 3 phone number changes per month.